Refund Policy

Last updated: May 29, 2026

This Refund Policy applies to paid AnsAI subscriptions and one-time access packs purchased through our checkout.

1. Subscription Cancellations

You may cancel a subscription at any time. Cancellation stops future renewals, and access to paid features continues until the end of the current billing period.

2. Refund Eligibility

We may approve a refund for a first purchase if you contact us within 14 days of purchase and the account shows little or no paid feature usage, or if a technical issue on our side prevents reasonable use of the paid service.

3. Non-Refundable Cases

Refunds are generally not available for heavy usage, repeated refund requests, account abuse, violations of the Terms of Service, or renewal charges where you did not cancel before the renewal date.

4. How to Request a Refund

Email support@ans1i.com with your account email, order email, transaction reference if available, purchase date, and a short explanation. We may ask for additional information to locate the payment.

5. Processing

Approved refunds are returned through the original payment method where possible. Bank and payment network processing times may vary. If a merchant-of-record provider processed the purchase, that provider may process the refund according to its billing workflow.